Refund Policy

The short version

• The test and your top type are free. You only pay if you buy credits.
• Credits you have not used can be refunded within 14 days of purchase.
• Credits you spent on a report or a portrait cannot be refunded, because it is delivered the moment it is made.
• If an unlock fails, no credits are taken. If you were charged credits and did not get the report, we will restore them.

Unused credits

If you bought a credit pack and have not spent any of it, email us within 14 days of the purchase and we will refund the full amount to your original payment method.

If you spent part of a pack, we can refund the unused part within the same 14 days, at the price you paid per credit.

Used credits

A full report is a digital item that is delivered immediately. Once a report is unlocked, the 3 credits used for it are not refundable.

Something went wrong

If you paid and the credits never arrived, or credits were taken and the report did not open, contact us with the email on your account. We will fix the balance or refund the payment.

How to ask

Email support@whatsmytype.app from the address on your account and include the date of the purchase. We reply within 3 business days. Approved refunds go back to the original payment method; your bank may take a few more days to show it.

Your legal rights

Nothing here limits rights you have under the consumer law of your country.